Privacy policy

Privacy Policy

Last updated: September 2026

This Privacy Policy describes how The Loyal Collar ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our store.

Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including your browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the individual web pages you view, what websites or search terms referred you, and how you interact with the site.
When you make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment information (processed securely by our payment provider — we do not store full payment card details).

How We Use Your Information
We use the information we collect to:

  • Fulfill orders, including sharing necessary details with our international fulfillment partners to ship your product
  • Communicate with you about your order, account, or customer service requests
  • Screen orders for potential risk or fraud
  • Improve and optimize our store (for example, by analyzing how customers browse and interact with the site)
  • Send you marketing communications, where you have opted in, and provide you with information or advertising relating to our products

Sharing Your Information
We share your personal information with third parties to help us use it as described above. For example:

  • We use Shopify to power our online store — you can read more about how Shopify uses your personal information at shopify.com/legal/privacy
  • We share order and shipping information with our international fulfillment partners solely to process and ship your order
  • We use payment processors to securely handle your transaction
  • We may use analytics and marketing tools that receive limited data to help us understand site usage

We do not sell your personal information to third parties.

Your Rights (Canada — PIPEDA)
If you are a Canadian resident, you have the right to access, correct, or request deletion of the personal information we hold about you, subject to certain legal exceptions. To make a request, contact us at service@theloyalcollar.com.

Your Rights (European Union — GDPR)
If you are located in the European Economic Area, you have the right to access, rectify, port, or erase your personal information, and to object to or restrict certain types of processing of your personal information. You also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at service@theloyalcollar.com.
Where we process your data based on your consent (such as marketing emails), you may withdraw that consent at any time.

Data Retention
We retain your order information for as long as necessary to fulfill the order and for our legitimate business and legal purposes, such as tax, accounting, and dispute resolution, unless a longer retention period is required by law.

Cookies
We use cookies to operate and improve our store, remember your preferences, and understand how you use our site. You can manage or disable cookies through your browser settings, though some parts of the site may not function properly without them.

International Data Transfers
Because we work with international fulfillment partners and service providers, your personal information may be transferred to, stored, and processed in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction. We take reasonable steps to ensure your information is treated securely in accordance with this policy.

Children's Privacy
Our store is not directed at individuals under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date.

Contact Us
For questions about this Privacy Policy or to exercise any of your rights, contact us at: service@theloyalcollar.com