Terms of service

OVERVIEW
Welcome to The Loyal Collar! The terms "we", "us" and "our" refer to The Loyal Collar. The Loyal Collar operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). The Loyal Collar is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS AND INTERNATIONAL SOURCING
The Loyal Collar sources products through international fulfillment and manufacturing partners located outside Canada. This means your order may ship directly from an overseas facility, regardless of your delivery location, including if you are located in Canada. We have made every effort to provide an accurate representation of our products in our online store; however, colors or product appearance may differ from how they appear on your screen due to your device and display settings.
We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be identical to how they are depicted in our online store.
All descriptions of products are subject to change at any time without notice at our sole discretion.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. The Loyal Collar reserves the right to accept or decline your order for any reason at its discretion. Your purchases are subject to return, exchange, or refund solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, duties, customs charges, or import fees applicable in the destination country — these remain your responsibility as the importer of record and may be collected by the carrier or customs authority at or after delivery.

SECTION 5 - SHIPPING, DELIVERY, AND CUSTOMS
All orders are fulfilled and shipped from our international fulfillment partners' facilities located outside Canada. Estimated delivery times vary by destination and are provided for guidance only. This applies to all destinations, including orders shipped within Canada, since no products are held in domestic inventory.
Orders shipped internationally may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient.
We are not liable for shipping and delivery delays, customs seizures, or charges, except as otherwise provided under our Refund Policy or applicable law.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, and the design, selection, and arrangement thereof, are owned by The Loyal Collar and are protected by Canadian and foreign intellectual property laws.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties, which we neither monitor nor control. We shall have no liability whatsoever arising from your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS
We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access from our Services.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
The Loyal Collar is powered by Shopify. Shopify is not responsible for any aspect of any sales between you and The Loyal Collar.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read this policy.

SECTION 11 - FEEDBACK
If you submit ideas, suggestions, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use it for any purpose, including commercial use.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions, and to cancel orders if any information is inaccurate, at any time without prior notice.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. We reserve the right to suspend or terminate your account at any time if you violate these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion at any time without notice.

SECTION 15 - DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, THE LOYAL COLLAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES, INCLUDING SHIPPING DELAYS OR CUSTOMS CHARGES.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless The Loyal Collar and Shopify from any claims arising from your breach of these Terms or violation of any law.

SECTION 18 - GOVERNING LAW
These Terms of Service shall be governed by the laws of the Province of Alberta and the federal laws of Canada. You and The Loyal Collar submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time by posting updates to our website.

SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at: service@theloyalcollar.com.